Linking simulation, critical success factors and enterprise resource planning in small and medium size enterprises

Sreejit Pillai, Alan Arokiam and Rajinderpal Bhatti

International Journal of Information Systems and Change Management, 2013, vol. 6, issue 3, 266-290

Abstract: Since the mid-2000s enterprise resource planning (ERP) vendors have been actively developing and implementing scaled down, pre-configured low cost ERP versions to suit small and medium-sized enterprises (SMEs). Further, ERP implementations are neither standard nor information technology (IT) projects. Despite the awareness of such information, up to 57% of ERP projects either fail to realise any benefit, run over-budget or time. Critical success factors (CSFs) are subjective and change as per ERP project and stages. Only a few publications explicitly focus on CSFs and dynamic interrelationships between CSFs in make-to-order (MTO) manufacturing SMEs. Additionally, these dynamic interrelationships cannot be visualised as a project is implemented. This paper, based on a 30-month ERP implementation project at a UK MTO SME presents a discrete event (DE) simulation modelling framework for studying relationships among CSFs using WITNESS software. The framework and concept are intended to improve the percentage of ERP projects realising their true benefits.

Keywords: enterprise resource planning; ERP; make-to-order; MTO; manufacturing SMEs; discrete event simulation; DES; critical success factors; CSFs; small and medium-sized enterprises; modelling. (search for similar items in EconPapers)
Date: 2013
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Citations: View citations in EconPapers (1)

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