The role of emotional dissonance and emotional intelligence on job-stress, burnout and well-being among nurses

Bilal Afsar, Sadia Cheema and Mariam Masood

International Journal of Information Systems and Change Management, 2017, vol. 9, issue 2, 87-105

Abstract: Although emotional dissonance has been broadly investigated in the literature, the relationship of emotional dissonance and emotional intelligence with job-stress, burnout and well-being in nursing profession requires further exploration. This study examines the extent to which emotional dissonance and emotional intelligence are associated with job-stress, burnout and well-being among nurses working in public sector hospitals of Pakistan. The moderating role of emotional intelligence is evaluated as a key factor in the rescue of healthcare workers from job-stress and burnout thus increasing job retention. Data were collected from 379 nurses working in public sector hospitals of Pakistan through a cross-sectional quantitative research design. The results show that both emotional dissonance and emotional intelligence have significant effects on nurses' perceived job-stress, burnout and well-being. The moderating effect of emotional intelligence is also confirmed. These findings provide additional evidence for the important effects that emotional dissonance and emotional intelligence can have on nurses' job-stress, burnout and well-being. The potential benefits of emotional intelligence in the nurses' emotional work have been explored.

Keywords: well-being; emotional dissonance; emotional intelligence; emotional labour; job-stress; burnout; nurses. (search for similar items in EconPapers)
Date: 2017
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Persistent link: https://EconPapers.repec.org/RePEc:ids:ijiscm:v:9:y:2017:i:2:p:87-105

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