Evaluation of the perspectives of balanced scorecard in m-commerce through the analytic network process

Diana Cristina Torres, Luis Ernesto Quezada, Felisa Margarita Córdova and Ismael Soto

International Journal of Industrial and Systems Engineering, 2013, vol. 13, issue 3, 298-308

Abstract: The development of research based on the implementation of the balanced scorecard (BSC) as a tool of management control in companies has become an important issue, which seeks to increase the management control, translating the vision and strategy into a coherent set of indicators performance. The breakthrough of the BSC is an increase in the quality and reliability in the implementation of the strategic objectives, which are made in accordance to each of the perspectives that manages the BSC. From a management point of view, this increases the safety and ease in the responses to the changes that occur in the sector in which the company operates. This paper discusses a methodology which seeks to prioritise the strategic objectives identified in each generic BSC perspective of mobile commerce which was initially made by the authors and reviewed by a peer group fully knowledgeable of the subject of e-commerce through the analytic network process. This research is an extension of previous work done by the authors in the case of e-commerce.

Keywords: BSC; balanced scorecard; management control; ANP; analytical network process; m-commerce strategies; m-commerce risk; mobile commerce. (search for similar items in EconPapers)
Date: 2013
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.inderscience.com/link.php?id=52278 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijisen:v:13:y:2013:i:3:p:298-308

Access Statistics for this article

More articles in International Journal of Industrial and Systems Engineering from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().