 Evaluating the effectiveness of spare parts replenishment methods for warranty service satisfactionAndrew H. Bluett, Hector A. Vergara and J. David Porter International Journal of Industrial and Systems Engineering, 2019, vol. 33, issue 3, 271-290 Abstract: After a mobile communication device (MCD) has been sold, the customer may find that there is a defect. MCD manufacturers usually contract a third-party warranty service provider (WSP) to perform repairs of manufacturing defects and to ship a repaired MCD back to the customer. The contract established between the MCD manufacturer and the WSP clearly specifies the minimum required service levels for repair lead time and fill rate that must be met by the WSP. In this research, the ability of two distinct spare parts replenishment methods to meet minimum required service levels at a minimum cost was evaluated using a discrete event simulation approach. The results show that both methods satisfy minimum service level requirements with no significant difference in average total system cost. However, the results also indicate that their performance with respect to average repair lead time and average fill rate is significantly different. Keywords: discrete event simulation; mobile communication device; MCD; spare parts replenishment; inventory management; replenishment planning; warranty service. (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:ids:ijisen:v:33:y:2019:i:3:p:271-290 Access Statistics for this article More articles in International Journal of Industrial and Systems Engineering from Inderscience Enterprises Ltd |
Is your work missing from RePEc? Here is how to contribute.
Questions or problems? Check the EconPapers FAQ or send mail to .
EconPapers is hosted by the
School of Business at Örebro University.