The business performance of convenience stores installing POS systems: an empirical study of 7-Eleven

Ling-Lang Tang and Chi-Min Lee

International Journal of Integrated Supply Management, 2008, vol. 4, issue 1, 60-74

Abstract: This study proposes a framework for a balanced scorecard (BSC) approach to evaluating the performance of convenience stores from key perspectives. Considering both industrial characteristics and expert opinions, this study conducted a survey using a 28 questions instrument. We concluded from the analysis of 235 usable questionnaires: Point-Of-Sale II (POS II) improves business performance; the peculiarities of outlets have a certain relation with the proficiency of POS II; the peculiarities of outlets affect the business performance from the perspective of internal processes; value-added services provided by 7-Eleven differ among regions; better proficiency of POS II accompanies superior business performance. The installation of POS II at 7-Eleven was appraised positively.

Keywords: POS; balanced scorecard; BSC; convenience stores; business performance; point-of-sale; 7-Eleven stores. (search for similar items in EconPapers)
Date: 2008
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Persistent link: https://EconPapers.repec.org/RePEc:ids:ijisma:v:4:y:2008:i:1:p:60-74

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