A framework for the selection of a road transport service provider

Lassi Kontio and Jukka Hallikas

International Journal of Integrated Supply Management, 2011, vol. 6, issue 1, 20-32

Abstract: A framework for the selection of a road transport service supplier is constructed through the formulation of a set of selection criteria. The framework will help firms to weight the criteria in accordance with their needs. The 'Analytic Hierarchy Process' method is used to assess the service-quality factors against the cost factor. The service-quality dimensions are itemised largely following the structure of the SERVQUAL instrument. The framework is tested in a case study of three companies representing different positions and perspectives in the road transport service supply chain. The study follows the 'Constructive Research Approach', which is a research method designed for building new applications.

Keywords: transportation; supplier selection; service quality; constructive research approach; road transport; service providers; selection criteria; AHP; analytical hierarchy process; cost factors; SERVQUAL; reliability responsiveness competence access courtesy communication credibility security customers tangibility; Finland; integrated supply chains; SCM; supply chain management. (search for similar items in EconPapers)
Date: 2011
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