Human resource management and supply chain effectiveness: an exploratory study

Kimberly A. Smith-Doerflein, Michael Tracey and Chong Leng Tan

International Journal of Integrated Supply Management, 2011, vol. 6, issue 3/4, 202-232

Abstract: The premise that effective Human Resource Management (HRM) is critical to satisfactory organisational performance has been accepted for some time. Anecdotal evidence suggests that an even more robust relationship exists between HRM practices and the performance of firms that are implementing a Supply Chain Management (SCM) philosophy. While this notion is intuitively pleasing, there is little empirical research to support it. The aim of this study is threefold. First, draw upon the HRM and SCM literature to develop a conceptual model depicting proposed relationships among HRM, SCM implementation, SCM outcomes, customer satisfaction, and organisational performance. Second, generate a survey instrument that enables valid measurement of these constructs. Third, empirically test the model utilising structural equation modelling. The results may be used to improve both HRM and SCM processes and to stimulate further research.

Keywords: human resource management; HRM; supply chain management; SCM; customer satisfaction; organisational performance; survey methods; structural equation modelling. (search for similar items in EconPapers)
Date: 2011
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Persistent link: https://EconPapers.repec.org/RePEc:ids:ijisma:v:6:y:2011:i:3/4:p:202-232

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