ICT-mediated interaction in the organisational IPO model

Chien-Hsing Wu, Shu-Chen Kao and Ying-Yi Wu

International Journal of Information Technology and Management, 2014, vol. 13, issue 4, 324-350

Abstract: Interaction in an environment mediated by information and communication technology (ICT) has been developing its own characteristics that are linked to social exchange behaviour; these characteristics help explain preferences in culture, leadership and information, and communication technology adoption. Based on the input-process-output model, the current study statistically examines the effects of culture, technology, and leadership on both ICT-mediated interaction and team performance for the financial service industry. Main research findings indicate that: (1) collectivist culture reveals a gap that decreases team performance, and this gap may be reduced by increasing team interaction within the ICT-mediated communication environment; (2) team members are more unlikely to be tied in synchronous technology (e.g., electronic conference), and are likely to arrange interactive time to respond to queries independently; and (3) the team leader is more likely in favour of both task- and human-oriented behaviours to improve team interaction. Discussion and implications are also addressed.

Keywords: ICT mediated environments; information and communications technology; information technology; culture; leadership behaviour; team interaction; input-process-output model; teamwork; team performance; financial services. (search for similar items in EconPapers)
Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:ids:ijitma:v:13:y:2014:i:4:p:324-350

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