Case study on estimating the financial impact of IT process alignment

Eunil Park, Jay Ohm and Sang Jib Kwon

International Journal of Information Technology and Management, 2018, vol. 17, issue 3, 217-236

Abstract: The current study is designed to be used as supplementary material for potential professionals in the area of IT process alignment. This study deals with automation of trouble ticketing system. With this new technology, the company needs to properly align their IT processes with investment model and automation. The proper alignment will bring about dramatic improvements in their business performance. This case study walks through the major components in estimating the financial impact of IT process alignment.

Keywords: IT process; trouble ticketing system; IT consulting. (search for similar items in EconPapers)
Date: 2018
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