Research on the measuring method and structure mining of organisation conflict

Lei Liu and Xinan Zhao

International Journal of Information Technology and Management, 2019, vol. 18, issue 1, 16-31

Abstract: Jehn (1995) divides organisation conflict into task conflict and relationship conflict to grasp the degree and structure of organisation conflict, which can provide effective decision-making basis for dealing with conflict. The authors establish measurement model of organisation conflict, give the weight with the methods of distinguishing individual advantage characteristic and use intergroup conflict scale to measure conflict situation. According to the measurement results, there are three subsequent applications: analysing the conflict intensity, analysing the conflict types and finding the common features of high conflict members. The authors choose market service department and property management department of a company in Shenyang. In those departments, the authors apply the proposed method to analyse the organisation conflict and find out the causes for conflict of high conflict group members.

Keywords: organisation conflict; structure mining; individual advantage characteristic; clustering analysis. (search for similar items in EconPapers)
Date: 2019
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.inderscience.com/link.php?id=97882 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijitma:v:18:y:2019:i:1:p:16-31

Access Statistics for this article

More articles in International Journal of Information Technology and Management from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().