A paradox of knowledge management in the case of a Japanese retail company

Kaori Shinozaki, Akiya Nagata

International Journal of Information Technology and Management, 2003, vol. 2, issue 1/2, 1-8

Abstract: This paper attempts to show a paradox relating to the introduction of knowledge management, by the case study of Japan's retail company. When companies introduce knowledge management, if the reasons for establishing knowledge databases are seen only in terms of improving the efficiency of knowledge utilisation, there is a risk that competitiveness will be reduced due to the resulting loss of resources of experience-based knowledge.

Keywords: knowledge management; knowledge creation; information system; retail company; operational reform. (search for similar items in EconPapers)
Date: 2003
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.inderscience.com/link.php?id=2445 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijitma:v:2:y:2003:i:1/2:p:1-8

Access Statistics for this article

More articles in International Journal of Information Technology and Management from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().