Knowledge management in the software and services group

Kunio Kurose

International Journal of Information Technology and Management, 2003, vol. 2, issue 1/2, 162-172

Abstract: This paper introduces a practical case of knowledge management in the software and services group of Fujitsu, focusing on real-time management. System engineers (SEs) in the organisation can perform their work with the most relevant, up-to-the-minute knowledge whenever it is needed and wherever they are. This paper also discusses the organisational issues and the knowledge structure for successful knowledge management.

Keywords: knowledge management; knowledge sharing; knowledge structure; real-time management. (search for similar items in EconPapers)
Date: 2003
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