Assessing post-adoption utilisation of an information technology within a supply chain management context

Susan K. Lippert

International Journal of Information Technology and Management, 2008, vol. 7, issue 1, 36-59

Abstract: Information Technology (IT) has generated profound effects on Supply Chain Management (SCM) activities related to problem-solving, information sharing, and cost reduction initiatives. The influences of individual-level antecedents on post-adoption utilisation of a specialised IT within an SCM context were examined. Data were collected from 272 first-tier supply chain members of the second largest US automotive service-parts logistics operation using a new supply chain technology. Twelve hypotheses were tested through a structural equation model. The results suggest that in supply chains where usage is mandated, individual-level determinants can increase utilisation. Study implications and suggestions for future research are discussed.

Keywords: technology adoption; post-adoption behaviour; utilisation; technology acceptance model; TAM; structural equation modelling; SEM; supply chain awareness; resistance to change; technology trust; willingness to take risks; supply chain management; SCM; information technology; automotive service parts; automotive logistics; automobile industry. (search for similar items in EconPapers)
Date: 2008
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