 Management of knowledge-intensive organisations: what do we know after 20 years of research?Antti Lönnqvist and Harri Laihonen International Journal of Knowledge-Based Development, 2017, vol. 8, issue 2, 154-167 Abstract: During the past 20 years a vast amount of academic work has been done in the area of managing knowledge-intensive organisations. Due to the large volume and dispersed nature of prior research it is difficult to gain a holistic view on what is actually known about this issue. This study synthesises the discussion on the management of knowledge-intensive organisations. A literature review was conducted to cover two research questions: first, what are the key characteristics of knowledge-intensive organisations and knowledge work, and second, what are the main managerial issues that originate from the nature of knowledge-intensive organisations? The review makes a contribution by forming a comprehensive view of the key issues involved in managing knowledge-intensive organisations. As its pragmatic outcome the paper provides a managerial checklist that helps to recognise some of the key aspects that are relevant in managing knowledge-intensive organisations. Keywords: service; knowledge management; intellectual capital; intangibility; knowledge assets; knowledge work; management; value creation; literature review; knowledge-intensive organisation. (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:ids:ijkbde:v:8:y:2017:i:2:p:154-167 Access Statistics for this article More articles in International Journal of Knowledge-Based Development from Inderscience Enterprises Ltd |
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