Idiosyncratic deals and employee workplace deviance: the moderating role of psychological empowerment in the Indian hospitality industry

Bhawna, Sanjeev Kumar Sharma and Prashant Kumar Gautam

International Journal of Knowledge Management in Tourism and Hospitality, 2023, vol. 3, issue 2, 101-116

Abstract: To excel in this rapidly changing business environment, the only exclusive asset organisations have is their human resource. Drawing upon the social exchange theory this study investigated the impact of idiosyncratic deals on employee workplace deviance and to what extent psychological empowerment moderates the association between idiosyncratic deals and employee workplace deviance using SEM analysis. Seeing the trend of personalisation, firms have started practicing personalised human resource practices and adjusting work arrangements to match the demands of deserving employees and enterprises' strategic objectives to retain talented human resources. A total of 405 hotel front-line workers from a population of 25 classified and unclassified hotels from Haryana were surveyed. From a managerial perspective, results concluded that management and policymakers at the hospitality industry should prioritise the offering of personalised work arrangements based on employees personal and work requirements in order to build their sense of psychological empowerment, which in turn suppress their workplace deviances.

Keywords: idiosyncratic deals; i-deals; personalised work arrangements; psychological empowerment; employee workplace deviance; job-demand resource model; norm of reciprocity; Indian hospitality industry. (search for similar items in EconPapers)
Date: 2023
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