Total quality management and job satisfaction among the bank employees

Md. Zahidul Islam, Ikramul Hasan (), Md. Munir Hossain and Kim Cheng Patrick Low

International Journal of Learning and Intellectual Capital, 2017, vol. 14, issue 4, 347-365

Abstract: Total quality management (TQM) is one of the popular practices among management practitioners for the last two decades. Most corporations/firms, nowadays, consider TQM as a source of competitive advantage. This paper aims to investigate the relationship between TQM elements and job satisfaction. This study is a quantitative research by nature. A questionnaire was developed from the previous studies and was used in this research. Regression was adopted to test hypotheses. The results of the study reveal that three independent variables, namely teamwork, organisational culture and reward and recognition have positive and significant relationships with job satisfaction. On the other hand, no significant relationship between organisational trust and job satisfaction was evidenced. The findings of this study may contribute significantly to the development of new knowledge, and help understand how TQM elements work in the banking sector of Bangladesh.

Keywords: culture; job satisfaction; reward and recognition; team work; TQM; trust. (search for similar items in EconPapers)
Date: 2017
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Persistent link: https://EconPapers.repec.org/RePEc:ids:ijlica:v:14:y:2017:i:4:p:347-365

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