Key knowledge for IT-enabled business process improvement

Phasit Kanjanasanpetch and Barbara Igel

International Journal of Learning and Intellectual Capital, 2005, vol. 2, issue 4, 364-378

Abstract: Enterprise Resource Planning (ERP) is a popular tool to improve business processes. However, numerous companies have failed to realise benefits from investing in ERP. Many studies tried to identify the reasons for failure by looking at a wide range of organisational factors, but gave little attention to the role of knowledge resources. This research investigates the key knowledge resources required for successful ERP implementation. The result of five case studies revealed four knowledge types critical for ERP implementation.

Keywords: knowledge; knowledge management; enterprise resource planning; ERP; IT; information technology; business processes. (search for similar items in EconPapers)
Date: 2005
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