Can ICT-based process innovation improve logistics services? The case of a Serbian logistics provider

Sanja Dalton and Biljana Stosic

International Journal of Logistics Systems and Management, 2022, vol. 41, issue 4, 421-436

Abstract: In this empirical study, the impact of advanced information communication technology (ICT) as a tool to enable process innovation is presented. The aim of the research is to measure the impact of ICT-based process innovation on improving goods transport services through enhancing process efficiency and effectiveness in the sales operations. The research was conducted by collecting primary and secondary data from a Serbian transport company. The results of the research show that the ICT-based innovation action in process improvement and change has a great impact on competitive advantage of the company, both on domestic and international market. However, there are also indications that there is a need for further continuous advancements.

Keywords: process innovation; performance metrics; key performance indicators; KIPs; information communication technology; ICT; lean. (search for similar items in EconPapers)
Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:ids:ijlsma:v:41:y:2022:i:4:p:421-436

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