The effectiveness of parcel locker that affects the delivery options among online shoppers in Kuala Lumpur, Malaysia

Chong Chin Keen, Chong How Liang and Rohana Sham

International Journal of Logistics Systems and Management, 2022, vol. 41, issue 4, 485-502

Abstract: Business services nowadays are being transformed, conceived and developed due to the innovative self-service technology. Parcel locker is being added as last mile delivery method since it provides consumers with various conveniences such as dictating time, pace, location and ultimately the result of the delivery service. However, there is room for raising the awareness of parcel locker service in Kuala Lumpur, Malaysia. Hence, this study will focus on the factors to determine the effectiveness of lockers for parcel delivery that affect the delivery options among online shoppers in Kuala Lumpur. The study provides insights into the adoption of parcel locker service in the online purchasing sector as well. Among the implication of the findings, researchers found out that functions such as returning and picking up parcels brought to online shoppers by parcel locker service are the main drivers for adopting the new arising last mile delivery method.

Keywords: parcel locker; last mile delivery; convenience; reliability; functioning; cost; Malaysia. (search for similar items in EconPapers)
Date: 2022
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.inderscience.com/link.php?id=123452 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijlsma:v:41:y:2022:i:4:p:485-502

Access Statistics for this article

More articles in International Journal of Logistics Systems and Management from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().