The factors that influence the use of NFC mobile payment for public transport in Malaysia

Noorsiah Ahmad, Nur Aqilah Zainordin, Nor Aziyatul Izni, Lee Kah Mun and Chong Kar Weng

International Journal of Logistics Systems and Management, 2025, vol. 52, issue 2, 250-262

Abstract: This study assesses the intention to use near-field communication (NFC) mobile payments on public transportation in Klang Valley, Malaysia. This study is to determine the public's awareness and attitude towards the intention to use NFC mobile payment on public transportation in Kuala Lumpur, Malaysia. The methods of data collection are mainly through online questionnaires that have been distributed to the public that is currently living in Kuala Lumpur, of which a total of 333 respondents have been successfully collected. Once the data has been collected, SPSS software is utilised for the data analysis. The results showed that awareness and attitude significantly had relationships towards the intention to use NFC mobile payment on public transportation in Kuala Lumpur.

Keywords: mobile payment; near-field communication; NFC; public transportation; logistic; awareness; Malaysia. (search for similar items in EconPapers)
Date: 2025
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