Open innovation through customers: open innovation intermediary services supporting firms. An exploratory study

Barbara Aquilani and Tindara Abbate

International Journal of Markets and Business Systems, 2015, vol. 1, issue 3, 244-259

Abstract: We aim at analysing open innovation intermediary (OII) services provided to firms in order to support their innovation processes with customers in an open innovation (OI) context. After a review of past literature contributions, we analysed two OII platforms and mapped the services provided in this domain, through a case study methodology. We found that: 1) both the number of OII and the services provided are limited; 2) OIIs approach this OI mode in various ways, offering a different bundle of services; 3) these differences are not easily distinguishable by OII web-based platform characteristics. The paper enhances knowledge of services provided by OII in the innovation processes firms carried out with customers, little studied in literature, even if theoretical contributions recognise many benefits for firms. It also sheds light on the characteristics of web-based platforms of OI, refining previous definitions.

Keywords: open innovation intermediaries; OII; web platforms; web services; case study; intermediary services; customer involvement. (search for similar items in EconPapers)
Date: 2015
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.inderscience.com/link.php?id=73533 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijmabs:v:1:y:2015:i:3:p:244-259

Access Statistics for this article

More articles in International Journal of Markets and Business Systems from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().