Banking services in Portugal: a preliminary analysis to the perception and expectations of front office employees

Joana Barbara Palma Ramos, Fernando A.F. Ferreira and Jose M. Monteiro Barata

International Journal of Management and Enterprise Development, 2011, vol. 10, issue 2/3, 188-207

Abstract: The banking sector offers high rates of employment in Portugal. This study aims to determine the degree of satisfaction and career expectations of bank branch employees in the Portuguese region of Santarem to inform graduated students who search for job opportunities and professional careers in the banking sector. It should be highlighted that the region of Santarem has been selected based on reasons of convenience. In terms of empirical results, a questionnaire has been developed and it should be mentioned that the degree of satisfaction has been considered as high, i.e. despite the effects of several variables, such as the strategic impact of information and communication technologies, bank branch employees revealed themselves to be optimistic about their future and generally satisfied with their job positions.

Keywords: bank branches; banking services; banks; career expectations; front office employees; Portugal; employee perceptions; employment rates; job satisfaction; Santarem; student graduates; job opportunities; professional careers; ICT; information technology; communications technology; staff optimism; future prospects; management; enterprise development. (search for similar items in EconPapers)
Date: 2011
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.inderscience.com/link.php?id=41549 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijmede:v:10:y:2011:i:2/3:p:188-207

Access Statistics for this article

More articles in International Journal of Management and Enterprise Development from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().