Effects of information technology on supplier-customer cooperative relationships

Ramesh Dangol, Thawatchai Jitpaiboon, Sushil K. Sharma and Ray Montagno

International Journal of Management and Enterprise Development, 2012, vol. 12, issue 1, 21-32

Abstract: The benefits a firm can realise from establishing cooperative relationships with suppliers and customers have been documented, extensively. However, very little is known about what happens when a firm uses information technology to facilitate a cooperative relationship (IT-mode) with suppliers and customers, and when it uses face-to-face (socialisation). Results of this study suggest that a firm's decision to either use IT or socialisation to facilitate its cooperative relationships with suppliers and buyers is contingent on the type of knowledge exchanged between cooperating partners. A firm uses IT to facilitate cooperative relationships when exchanging codified information, whereas tacit knowledge is exchanged through face-to-face interactions. This study suggests that the use of IT or socialisation to facilitate cooperative relationships is contingent on type of knowledge being exchanged.

Keywords: information technology; cooperative relationships; cooperative strategy; resource-based view; RBV; codified information; tacit knowledge; socialisation; suppliers; buyers. (search for similar items in EconPapers)
Date: 2012
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.inderscience.com/link.php?id=46795 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijmede:v:12:y:2012:i:1:p:21-32

Access Statistics for this article

More articles in International Journal of Management and Enterprise Development from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().