 Offshoring industry of Central and Eastern Europe: the perspective of service vendor and investorDamian Kedziora, Andrzej Hak, Andrzej Kraslawski and Timo Kärri International Journal of Management and Enterprise Development, 2018, vol. 17, issue 3, 193-223 Abstract: Business process offshoring industry has been dynamically growing worldwide in recent years, and its rapid expansion has been particularly visible in Central Europe. Both parties involved in the organisational transformation: service buyer and vendor, can perceive such changes in a different way. The paper examines the attractiveness of a service offshoring destination, both from the investment and customer point of view, and provides a comparative analysis of five countries considered as key regional competitors: Poland, Czech Republic, Slovakia, Hungary, Bulgaria and Romania. Although the cost reduction is still very important, additional factors become major influencers for the offshore destination, like the potential for business process reengineering and service optimisation, political stability, and access to wide talent pools of sector-experienced workers. The study is supposed to serve decision makers as a reference in the assessment of offshoring investments. Keywords: service; European; regional; offshoring; transition; market; investment; attractiveness; outsourcing; strategy. (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:ids:ijmede:v:17:y:2018:i:3:p:193-223 Access Statistics for this article More articles in International Journal of Management and Enterprise Development from Inderscience Enterprises Ltd |
Is your work missing from RePEc? Here is how to contribute.
Questions or problems? Check the EconPapers FAQ or send mail to .
EconPapers is hosted by the
School of Business at Örebro University.