Architecting cross-functional business processes: new views on traditional business process reengineering

Rainer A. Sommer

International Journal of Management and Enterprise Development, 2004, vol. 1, issue 4, 345-358

Abstract: Business Process Reengineering (BPR) methods have changed significantly over the last two decades. In today's business environment, competitive advantage (CA) is driven by cross-functional process architectures that can quickly respond to changing customer/supplier needs. Designing such a high degree of process flexibility into a modern corporate environment requires new tools, strategies and methods. This research paper shows that CA can be achieved by developing a process-centric organisational awareness and that process flexibility can be institutionalised through the organisational planning cycle.

Keywords: enterprise resource planning; ERP; competitive advantage; CA; business process reengineering; BPR; cross-functional processes. (search for similar items in EconPapers)
Date: 2004
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