A knowledge management system introduction model for small- and medium-sized enterprises

Bertram Tan and Hsiang-chin Hung

International Journal of Management and Enterprise Development, 2006, vol. 3, issue 1/2, 53-69

Abstract: This study aims to facilitate knowledge management for Small- and Medium-Sized Enterprises (SMEs) by the proposed ISO 9000-based Knowledge Management System (KMS) introduction model. A Delphi study was employed to investigate critical success factors of both knowledge management and ISO 9000. The result helps SMEs easily build their KMSs.

Keywords: knowledge management systems; introduction model; ISO 9000; critical success factors; SMEs; small and medium enterprises; quality management; quality standards. (search for similar items in EconPapers)
Date: 2006
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Persistent link: https://EconPapers.repec.org/RePEc:ids:ijmede:v:3:y:2006:i:1/2:p:53-69

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