Measuring trust in an intra-organisational context using Social Network Analysis

Necmi Gursakal, Ayse Oguzlar, Zehra Berna Aydin and Selim Tuzunturk

International Journal of Management and Enterprise Development, 2009, vol. 6, issue 4, 494-512

Abstract: In this article, the importance of trust and its consequences for management and organisation literature is analysed from the intra-organisational perspective. Social Network Analysis, which is referred to as Organisational Network Analysis when it is applied to business, was used to analyse trust in an organisation. A simple questionnaire was applied to employees of a medium size enterprise. This article aims to find which employees trust whom in a personal perspective. The findings imply that trust can create effective cooperation within enterprises that are directly associated with the performance, growth and survival of Small and Medium size Enterprises.

Keywords: enterprise development; ONA; organisational network analysis; SNA; social network analysis; trust measurement; social networking; small and medium-size enterprises; SMEs. (search for similar items in EconPapers)
Date: 2009
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Persistent link: https://EconPapers.repec.org/RePEc:ids:ijmede:v:6:y:2009:i:4:p:494-512

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