Information technology and logistics quality: a basis for companies' segmentation

David Servera-Frances, Irene Gil-Saura and Maria Fuentes-Blasco

International Journal of Management and Enterprise Development, 2010, vol. 8, issue 4, 398-416

Abstract: The use of information technology (IT) is substantially modifying business areas in companies, and logistics is no exception. Moreover, the incorporation of concepts like 'Quality' has been truly revolutionary. This paper focuses on the study of these variables and aims to investigate their ability to group companies. To attain this goal we have carried out an empirical research in the Spanish market. The study carried out shows that companies can be grouped according to the level of introduction and use of IT and their perceptions on the level of service quality provided by the supplier.

Keywords: enterprise development; information technology; LSQ; logistics service quality; group analysis; inter-organisational relations; segmentation; Spain. (search for similar items in EconPapers)
Date: 2010
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