Customer voice adoption for maintenance quality improvement through MQFD and its receptivity analysis

V.R. Pramod, S.R. Devadasan and V.P. Jagathy Raj
Authors registered in the RePEc Author Service: Jagathy Raj V. P. ()

International Journal of Management Practice, 2006, vol. 2, issue 2, 83-108

Abstract: This paper contributes a model called Maintenance Quality Function Deployment (MQFD), which has been developed by linking Total Productive Maintenance (TPM) and Quality Function Deployment (QFD) principles. The paper reports the results of literature and practical surveys to appraise the absence of any model linking TPM and QFD. Following this, the salient features of the MQFD model are presented. In the latter sections of the paper, the surveys aiming to check the receptivity to MQFD among different professionals are reported. The results of these surveys have been used to design a procedure for successfully implementing MQFD in organisations. The paper is concluded by claiming that the challenge of nourishing the benefits of MQFD is the new vista for future researchers.

Keywords: total productive maintenance; TPM; quality function deployment; QFD; survey; receptivity analysis; maintenance quality; quality improvement; customer voice. (search for similar items in EconPapers)
Date: 2006
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.inderscience.com/link.php?id=10149 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijmpra:v:2:y:2006:i:2:p:83-108

Access Statistics for this article

More articles in International Journal of Management Practice from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().