An empirical study of a Six Sigma implementation: an application of the Q × A = E model

Jung-Lang Cheng

International Journal of Management Practice, 2012, vol. 5, issue 2, 190-204

Abstract: The purpose of this paper is to explore a Six Sigma implementation that combines quality acceptance with business performance using the Q × A = E model and questionnaire survey method. The paper begins with a review of the literature on Six Sigma and its key factors, followed by a theoretical framework that is developed via an empirical study of a Taiwanese firm. The results of the Six Sigma measurement system proposed in this paper show that each organisation has a unique management position when initiating a Six Sigma project. The Q × A = E model can be used to obtain valuable insights about Six Sigma implementations and firms should be able to achieve better management decisions after conducting self-assessments using the model.

Keywords: six sigma; quality management; quality culture; aerospace industry; Taiwan; self-assessment. (search for similar items in EconPapers)
Date: 2012
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Persistent link: https://EconPapers.repec.org/RePEc:ids:ijmpra:v:5:y:2012:i:2:p:190-204

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