Innovation in manufacturing: teleservice as an environment-friendly manufacturing concept in Korea

Sunyang Chung, Deok Soon Yim

International Journal of Manufacturing Technology and Management, 2002, vol. 4, issue 1/2, 72-89

Abstract: Many companies and governments have been seeking to improve manufacturing and environmental performance simultaneously. Teleservice concept is a new, environment-friendly manufacturing concept that can meet this purpose. We defined the teleservice as a new service concept of manufacturing companies that resulted from the integration of telecommunications into manufacturing and service activities. However, this concept receives little attention from both academia and industry in Korea and its potentials are not fully utilised. Therefore, we reviewed the Korean-specific frame environment for teleservice and analysed a representative firm case in a Korean-specific context. Our findings can be applied at both government and company level. First of all, it is important to diffuse the concept of teleservice as one of an environment-friendly competitive tool among the manufacturing industry. The teleservice application should be an evolutionary process in which existing low-level technologies can be utilised successfully. We recommend that a technology policy for teleservice should be diffusion-oriented rather than mission-oriented. Finally, user-friendly teleservice-related technologies should be developed to ensure better applicability in business.

Keywords: after-service; diffusion; environment-friendly manufacturing; innovation; manufacturing; new production technologies; telecommunication; teleservice. (search for similar items in EconPapers)
Date: 2002
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.inderscience.com/link.php?id=1437 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijmtma:v:4:y:2002:i:1/2:p:72-89

Access Statistics for this article

More articles in International Journal of Manufacturing Technology and Management from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().