Customer-supplier relationship analysis model for the European multichip module (MCM) industry

Rabnawaz Aziz, John C. Beamish

International Journal of Manufacturing Technology and Management, 2002, vol. 4, issue 3/4, 250-263

Abstract: This paper presents an overview of the MCM (Multichip Module) technology and illustrates the technological benefits which can be derived by the application of this technology. The paper further shows that the working relationship between the customers and suppliers in MCM industry is extremely poor. A new method for analysing and improving the customer-supplier relationship has been developed and applied within the MCM industry. The paper concludes that their is substantial shortfall in expected performance of both customers and suppliers and shows the need for joint improvement actions to be developed through discussions at joint review meetings.

Keywords: customer-supplier relationship analysis model; electronic equipment and systems industry; infrastructure; multichip module (MCM) technology; supply chain. (search for similar items in EconPapers)
Date: 2002
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