The impact of boundary spanning capability, cultural differences on success of offshore information system outsourcing - from the vendors' perspective

Bo Yang, Yuan Yuan and Mingzhu Liu

International Journal of Networking and Virtual Organisations, 2014, vol. 14, issue 1/2, 4-24

Abstract: Effective communication between clients and vendors in offshore IS outsourcing requires spanning various boundaries such as cultural differences, language barriers and domain knowledge gaps to ensure efficacious information transmission through clients and vendors. How to overcome these boundaries is an important question. This paper takes culture differences as a mediator to study the impact of vendors' boundary spanning capability on success of offshore IS outsourcing. The research model is empirically tested on 102 offshore IS outsourcing projects from 20 vendors in China. The results suggest that vendors' boundary spanning capability significantly improves outsourcing success. Moreover, we find that culture differences partial mediate the relationship between boundary spanning capability and outsourcing success.

Keywords: offshore information systems; IS outsourcing; boundary spanning capability; outsourcing success; cultural differences; culture; language barriers; domain knowledge gaps; China. (search for similar items in EconPapers)
Date: 2014
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