eHealth WhatsApp for social support: design lessons

Luuk P.A. Simons, Wouter A.C. Van Den Heuvel and Catholijn M. Jonker

International Journal of Networking and Virtual Organisations, 2020, vol. 23, issue 2, 112-127

Abstract: WhatsApp was evaluated as group support tool for a high impact healthy lifestyle intervention, with 11 young professionals. Users valued the WhatsApp group as an attractive social support addition to the existing eTools and personal coaching. Based on preliminary results: 1) the WhatsApp group generated higher participation than most other social media; 2) deploying social media use motives; 3) possibly due to the relatively high 'presence' and 'engagement' attributes of WhatsApp; 4) contributing to healthy behaviours and health advocacy. Peer coaching was confirmed as promising. However, participation declined after the initial weeks. A design lesson was that users wanted more support for community forming. Several improvement suggestions are provided.

Keywords: eHealth; WhatsApp group; peer coaching; service design; healthy lifestyle; work site health; blended care; social media; social support; efficacy; motivation. (search for similar items in EconPapers)
Date: 2020
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