Improving healthcare services in trauma emergency centres for patient safety under COVID-19 pandemic crisis

Dilbagh Panchal

International Journal of Operational Research, 2023, vol. 48, issue 1, 94-116

Abstract: This work presents an application of structured decision support model for improving health service related quality in Indian Trauma Emergency Centres (TEC) under COVID-19 pandemic crisis. Fuzzy failure mode and effect analysis (FMEA) tool built decision support model has been applied for pinpointing the most precarious causes/barriers, which result in poor health service quality. Various causes/barriers responsible for poor service quality associated with TEC have been listed under FMEA sheet thorough carrying a brainstorming session with hospital management. Feedback in the form of linguistic ratings were filled by the three experts against three risk elements. For overcoming the drawback of traditional FMEA approach in terms of uncertainty/vagueness effect and same ranking problems, fuzzy FMEA was applied and the fuzzy output-based rankings are equated with traditional FMEA approach-based results in order to take the necessary action for minimising the total service time for patient safety during this pandemic period.

Keywords: trauma emergency centre; patient safety; COVID-19; health service; fuzzy FMEA; service time. (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:ids:ijores:v:48:y:2023:i:1:p:94-116

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