On service supply chain operations management: a service value perspective

Ting He, Yufeng Zhang and Xiaofei Xu

International Journal of Product Development, 2012, vol. 17, issue 3/4, 277-295

Abstract: The thinking of 'value oriented' and 'servitisation' increasingly influences traditional goods-centric supply chain gradually transforming to service-dominant one: service supply chain (SSC). Despite the extensive amount of goods-centric supply chain operation management methods which mostly focuses on cost efficiency or responsiveness, they are not fully applicable to SSC as the differences between services and goods; and creating service value is the core of SSC. For the reasons above, this paper develops an alternative perspective, one representing the maximum value co-creation for SSC members. We argue that service value is fundamentally derived and determined in integration and application of service resources and service processes in a SSC context. In this view, we firstly propose a service value indicator system and an operations model framework for SSC. Then a service value oriented and structured and quantitative method of operations management for SSC is presented.

Keywords: SSC; service supply chains; service value; operations management; supply chain management; SCM; services; value oriented; servitisation; maximum value co-creation; operations modelling. (search for similar items in EconPapers)
Date: 2012
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Persistent link: https://EconPapers.repec.org/RePEc:ids:ijpdev:v:17:y:2012:i:3/4:p:277-295

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