Injecting usability in m-commerce

Yoon-Ping Chui, Stephen Siang-Guan Lee, Martin G. Helander, Jazmin Chong and Tangsakul Lawan

International Journal of Product Development, 2005, vol. 2, issue 4, 386-410

Abstract: The use of handheld devices such as mobile phones is a rapidly growing phenomenon in m-commerce. However, the small screen display of handheld devices is a real challenge to user interface designers who have to satisfy both the functional and sensory needs of users. This paper presents the results of two usability studies of a telecommunications service provider's WAP portal and offers some usability guidelines for the design of WAP portals.

Keywords: usability tests; WAP portals; m-commerce; mobile commerce; mobile communications; portal design; small screen display; handheld devices; mobile devices; WAP interface design; Singapore; product development; product design. (search for similar items in EconPapers)
Date: 2005
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