 A quality management system based on fuzzy quality pointers in ISO 9000Matteo M. Savino and Aicha Seklouli Sekhari International Journal of Product Development, 2009, vol. 8, issue 4, 419-430 Abstract: Quality Pointers (QPs) definition is a key activity in a Quality Management System (QMS) implementation because with them the Quality Manager (QM) is able to manage production processes and monitoring them in a logic of continuous improvement. With respect to the QPs values the QM can take specific decisions on the actions to improve and to correct these values. Moreover, QM's decisions are related not only to the types of actions, but also to their distribution in a certain time period, assigning their correct priorities. The present paper fronts the problem of corrective actions' priorities through fuzzy sets and related rules, with the aim to avoid the problems related to ambiguous values of certain QPs. The approach has been applied to the main production processes of a firm producing motorboats, in which we have realised a Fuzzy QMS for Non-Conformities (NCs) management, defining an objective way to assign the priorities of actions addressed to resolve the NCs found. Keywords: quality management systems; fuzzy QMS; ISO 9001; quality pointers; corrective actions; fuzzy logic; fuzzy sets; quality standards; production processes; process monitoring; continuous improvement; non-conformities. (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:ids:ijpdev:v:8:y:2009:i:4:p:419-430 Access Statistics for this article More articles in International Journal of Product Development from Inderscience Enterprises Ltd |
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