Emotional intelligence in procurement management

Dirk-Jan F. Kamann and Edit M. Kővári

International Journal of Procurement Management, 2021, vol. 14, issue 2, 243-263

Abstract: This contribution describes the role of emotional intelligence (EI) in procurement management (PM) and how to successfully operationalise and measure this concept. A literature review presents a well-tested questionnaire, which is applied in a survey among members of a national professional organisation in PM. These managers' self-control is found to be higher than in other surveys with other types of managers; their well-being level however is lower. This suggests that PM managers can control their emotion well, but they 'pay the price' in their happiness, optimism and self-esteem. In addition, male managers' self-control and well-being is found to be higher than their female counterparts. Demonstrating the possibility to operationalise EI in a reliable way, this study opens an agenda to relate various EI dimensions to a vast range of endogenous variables such as performance variables and exogenous variables like customer typology, nature of the supply system or the internal arena.

Keywords: emotional intelligence; empathy; procurement; purchasing and supply chain management. (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:ids:ijpman:v:14:y:2021:i:2:p:243-263

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