E-procurement in the hospitality industry: an exploratory study

Babu P. George, Alvin J. Williams and Tony L. Henthorne

International Journal of Procurement Management, 2011, vol. 4, issue 1, 37-55

Abstract: E-procurement is promoted as a pathway to enhance revenue performance and reduce costs associated with the supply function. The hospitality industry has been a relatively late entrant into the e-procurement arena. Given some of the unique aspects of the industry, the adoption process has been hindered. Based on a series of informal interactions with industry experts, case studies, and a review of related extant literature, research propositions are presented on the key concerns of the adoption of e-procurement in the hospitality industry. Implications of the study for theory and practice are outlined.

Keywords: ICT; information technology; communications technology; technology adoption; decision making; e-procurement; electronic procurement; e-marketing; electronic marketing; back-end automation; brand equity; risk; uncertainty; demand predictability; hospitality industry; revenue performance; cost reduction; supply functions; USA; United States; hotels; gaming establishments; gambling; food services; procurement management. (search for similar items in EconPapers)
Date: 2011
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