International Journal of Process Management and Benchmarking

2005 - 2026

From Inderscience Enterprises Ltd
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Volume 22, issue 1, 2026

Empirical investigation of purchase intentions of national and expatriate consumers: evidence from the emerging economies pp. 1-22

A.M. Sakkthivel

Mapping the terrain of HRM practices: a bibliometric expedition and future research propositions pp. 23-50

J. Darathi and Madhumita Das

The sustainability mindset with Blockchain technology in Industry 5.0: towards a framework for sustainable supply chain management pp. 51-76

Molk Oukili Garti, Jabir Arif, Fouad Jawab, Ashutosh Samadhiya, Anil Kumar and Fatima Zahra Benbrahim

HR practices and organisational citizenship behaviour: streamlining the process pp. 77-91

Piyusa Kumar Mohanty, K.N. Rao and Santanu Kumar Das

Sustainable inventory optimisation: balancing demand dynamics with eco-friendly packaging and carbon emission constraints pp. 92-121

Manoj Kumar Sharma, Pragati Bhardwaj, Shubham Bhushan and Shalu Choudhary

Navigating entrepreneurial success: emotional intelligence and its mediating link to psychological capital pp. 122-137

K. Sumathi and Prabir Chandra Padhy

Volume 21, issue 4, 2025

Assessing NAAC readiness: a comprehensive self-assessment model for higher educational institutions pp. 401-433

A. John William, M. Suresh and Nagamani Subramanian

A study on investors' investment attitude towards selected investment decisions reference to Chennai City pp. 434-456

Prabu Anbalagan and Gajendran Arumugam

Examining the effect of workforce agility on innovative organisational practices of Generation Y and Z workers: the moderating effect of employee generation pp. 457-476

S. Yuvasree and P.S. Rajeswari

Past, present and future of virtual reality research landscape in tourism and hospitality using bibliometric analysis pp. 477-498

Bhavna Agarwal, Sunita Singhal, Ashok Kumar, Bhoopendra Bharti and Sohail Yasin Ahmad

Predictive power of ensemble learning in audit qualifications: insights from Indian firms pp. 499-537

T. Shahana, Vilvanathan Lavanya and Aamir Rashid Bhat

Volume 21, issue 3, 2025

Optimising sustainable inventory management: incorporating advertising, time, price-dependent demand and preservation technology investment with carbon emissions in non-vanishing inventory scenarios pp. 279-321

Manoj Kumar Sharma, Priyanshi Negi, Kanika and Shalu Choudhary

Impact of artificial intelligence on innovative work behaviour of employees pp. 322-341

Niranjan Rajpurohit, Dipti Sharma, Dharmendra Kumar Sharma and Tina Jain

Exploring entrepreneurial marketing theory in the context of SME innovation: a theoretical review and scientometric approach pp. 342-367

R. Manigandan, J. Naga Venkata Raghuram, Sailatha Karpurapu, K. Geetha and Keerthi Jain

Comparative study of benchmarking models for higher education institutions pp. 368-400

Geo Kuruvila George, Georgy P. Kurien, Ramakrishnan Natarajan and Sreerengan V.R. Nair

Volume 21, issue 2, 2025

A framework for mapping SCM factors in healthcare industries for the development of sustainable strategies: PCIA approach for decision-making pp. 149-171

Somnath Singroul, Atul Kumar Sahu, Sanju Kumar Nishad, Sachin Akoji Meshram and Anurag Singh

Conversational AI chatbots research: unveiling evolutionary trends and thematic clusters using bibliometric analysis pp. 172-196

Akshara Prasanna and Bijay Prasad Kushwaha

Does workplace bullying influence employee performance? Examining moderating effects of emotional intelligence in academic institutions pp. 197-217

Somya Gaur and Sandhya Sinha

Unlocking India's mobile wallet potential: identifying and prioritising key sustainable growth catalysts using best worst method pp. 218-230

Ashwarya Kapoor, Rajiv Sindwani and Manisha Goel

Process-oriented digital maturity assessment and how digital maturity influences business performance in the manufacturing industry pp. 231-261

Anna-Maria Wassermann and Dominique Futterer

Analysing the impact of financial literacy on investment decision-making: an inclusive study of investors pp. 262-278

Ranganathan Venkatesan

Volume 21, issue 1, 2025

Cost analysis of predictive maintenance in a failure-prone two-stage service retrial queue with orbital search pp. 1-29

R. Poornima and K. Kirupa

Framework for benchmarking the development process using fuzzy hybrid QFD pp. 30-42

Pravin Kumar Mishra, Shashank Chandra and Tarun Soota

Ethical culture, employee ethical behaviour and customer perceived ethicality in banking industry: a multiple mediation model pp. 43-63

Swati Soni, Gunjan Sharma, Priyansh Singh Yadav, Sanjeet Singh, Rajveer Singh Thakur, Umang Sharma and Ahmed Alkhayyat

An integrated approach of fuzzy COPRAS and CoCoSo methods for analysing the performance of manufacturing industries in North India pp. 64-83

Rajdeep Singh

Retrospection of guest experience research landscape in the hospitality industry using bibliometric analysis pp. 84-105

Deepika Reddy, Veer P. Gangwar and Raj Kumar Singh

Digital frontier as the predictor of buying intention: a recursive model approach pp. 106-123

Saket Ranjan Praveer, Naveen Kumar Ranganathan, John William Arokiasamy and Pavithra Rajendran

Industrial automation frameworks: a review of constraints and factors in international small-medium enterprises and implications in Malaysian SMEs pp. 124-147

Yoon Yeung Chin, Joshua Prakash and Sze Wei Khoo

Volume 20, issue 4, 2025

Controversy associated with red-light traffic cameras: road public safety or nuisance? pp. 431-467

Alan D. Smith and Anna Abdulmanova

Using deep learning and accident report analysis to determine culpability and detect car damage pp. 468-490

Sonia Lajmi

Analysing the prospects, global advancements, and legal barriers to the introduction of central bank digital currency in India pp. 491-512

August Keshav and Ashish Ranjan Sinha

The power of gamification in marketing and brand engagement: trends and insights pp. 513-537

Suraj Kushe Shekhar and C. Ganesh Kumar

Does ability sorting improve efficiency of low-performing students? Evidence from PISA 2022 Survey pp. 538-558

Samwel Saimon Lwiza and Vipin Sharma

Will machine learning resolve the issues in container management in ports and logistics industries? pp. 559-575

S. Mohanbabu and R. Vettriselvan

Volume 20, issue 3, 2025

Impact of determinants of entrepreneurship vocational education and training quality on entrepreneurial competencies development for graduates in Tanzania pp. 287-305

Denis Michael, Jeremia R. Makindara and Amani A. Mwakalapuka

Impact of COVID-19 pandemic on individuals: importance of work, leisure and life satisfaction pp. 306-326

Sumera Arshad, Muhammad Zahid Naeem, Muhammad Azmat Hayat, Ramona Birau, Virgil Popescu, Peter Wanke and Yong Tan

Sustainability and technology aspects of inventory management and trucking: a case study approach pp. 327-365

Alan D. Smith

A fresh look at the history and evolution of business process reengineering pp. 366-395

Dag Øivind Madsen and Kåre Slåtten

Digital transformation to manage operations challenges and achieve competitive advantage: customer perceptions pp. 396-410

Khleef Ahmed Alkhawaldeh

Does gender diversity drive performance of manufacturing firms? A systematic review pp. 411-429

S. Jagadeeswari and Madhumita Das

Volume 20, issue 2, 2025

A recovery sustainable EOQ model assuming both demand and deterioration disruption during any emergency like COVID-19 pp. 131-173

Dolagobinda Das and Gauranga Charan Samanta

Supply chain quality management and the triple bottom line: underlying relationship in a developing country pp. 174-197

Minh Hue Nguyen, Anh Chi Phan and Yoshiki Matsui

Factors driving sustainability in banking sector - a bibliometric approach pp. 198-221

Raveena Gaba and Deergha Sharma

Analysing the factors influencing preferences for fish consumption pp. 222-242

X. Agnes Pravina and R. Radhika

Impact of digital marketing on purchasing intentions and customer relationship management for Oman's e-commerce: the mediating role of trust pp. 243-263

Santhosh Kumar S;, Sandip Shinde and Abdul Kadir Khan

Employees' cybersecurity awareness and risk management practices at a legal parastatal organisation in South Africa: a hierarchical multiple regression analysis pp. 264-285

Leballo Monethi, Kafigi Jeje, Alfred Henrico and Johannes C. Coetzee

Volume 20, issue 1, 2025

Factors affecting the recruitment practices during COVID-19 in reference to Delhi, India pp. 1-18

Himani Saini and Preeti Tarkar

Benchmarking the effect of CSR activities for sustainable livelihood pp. 19-31

Brundaban Panda and Rinki Mishra

A systematic literature review of business process characteristics pp. 32-53

Mohammad Amin Zare, Mohammad Taghi Taghavifard, Maghsoud Amiri and ‪Iman Raeesi Vanani‬‬‬

Organisational transformation: examining the nexus between human values and talent retention effectiveness pp. 54-68

H. Shayrine and Pulidindi Venugopal

Impact of virtual leadership on mitigating the consequences of the COVID-19 pandemic: a mediation moderation model through e-management and organisational culture pp. 69-95

Mohammed Hussein Manhal, Rana Abdullah Mohammed, Zaina Mustafa Mahmoud Hamad, Attia Aman Ullah and Ali Mansoor

Shared service centre organisations and quantitative evidence on a reduction in administration costs: an umbrella review pp. 96-129

Jürgen Goth, Daniel Catala-Perez and Barbara Hedderich