International Journal of Process Management and Benchmarking

2005 - 2026

From Inderscience Enterprises Ltd
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Volume 24, issue 1, 2026

Engaging children through gamified media: a bibliometric analysis and SLR pp. 1-16

V.J.P. Dinesh and Sivakumar Alur

Antecedents of environmental apprehension and its impacts on ethical decision-making for eco-friendly personal care products: empirical evidence pp. 17-35

Saurabh Rajpal, Dhananjai Gupta and Shishir Gupta

Influence of emotional intelligence on organisational citizenship behaviour mediated by perceived organisational supports in the banking sector pp. 36-54

Kriti Saxena, Preeti Shrivastav and Vinod M. Lakhwani

Unveiling the digital shopping revolution: a bibliometric analysis of consumer studies in showrooming and webrooming behaviour and emerging research areas pp. 55-85

Preeti Ahlawat, Kuldeep Chaudhary, Hawa Singh, Jagdeep Singla, Akhil Sharma and Priya Rani

Catalysing eco-conscious actions: the role of green transformational leadership on fostering sustainable employee practices - a SPAR4 framework analysis pp. 86-108

B. Dilip and Ragini

Impact of e-service quality on retail consumer behaviour in the banking sector mediated by customer satisfaction pp. 109-128

Jaspal Singh, Pooja Goel and Meena Arora

Branding and revisit intention: a benchmarking approach with systematic review and bibliometric insights pp. 129-152

Keerthiga Sekar and J. Naga Venkata Raghuram

Volume 23, issue 4, 2026

Assessment of attitude of healthcare professionals for effective crisis management: a step towards achieving SDGs pp. 425-444

Manas Upadhyay

Performance estimation of a repairable warm standby hybrid parallel system pp. 445-468

Faisal Adamu Idris, Ibrahim Yusuf and Mansur Hassan

Exploring the dynamics of the efficient market hypothesis: a scholarly odyssey of evolution and insight pp. 469-497

Sweena Ravichandran and Mohd Afjal

Fostering synergy: exploring the interaction concerning work engagement, job satisfaction, and knowledge sharing pp. 498-518

Roopam Bhatia, Pankaj Agarwal and Rajesh Kumar Upadhyay

Retrospection of quality of work-life research in academia and future research propositions using bibliometric analysis pp. 519-538

Amrisha Minocha, Girish Lakhera, Bhairab Chandra Patra, Shaveta Bhatia and Raj Kumar Singh

Artificial intelligence in consumer-centric marketing: predicting consumer behaviour and enhancing firm performance pp. 539-558

Naved Shamim Malik, Naubhar Singh Rajput and Dinesh Kumar Rana

Positive psychological capitals research landscape: foundations, research trends, and future research propositions pp. 559-578

Ankita Sood and Megha Mehta

Volume 23, issue 3, 2026

Optimising deteriorating inventory with lead time and quadratic selling price-sensitive demand in dual-level storage facilities pp. 285-307

Ketan B. Naik

Modelling the effect of perceived value on customer behaviour with reference to Volkswagen luxury car brand in Kerala pp. 308-323

Bejoy John Thomas, G.S. David Sam Jayakumar and W. Samuel

Role of organisational structure, management capabilities for innovation, and organisational strategies: a benchmarking perspective on enhancing organisational performance in Indian pharmaceutical companies pp. 324-335

Somnath Dutta and Subash Chandra Nath

An automated inspection and green technology investment to control waste and carbon in a fuzzy EPQ model with multivariate demand and learning effect pp. 336-361

Pankaj Bhatnagar, Satish Kumar and Dharmendra Yadav

Frontline managers' expectations of the HR function pp. 362-376

Dag Øivind Madsen, Andreas Thon and Kåre Slåtten

Decoding Gen Z: unveiling the 'why' behind customer engagement with Gen Z pp. 377-400

Naveen Kumar Ranganathan, John William Arokiasamy, Neerupa Chauhan and Pavithra Rajendran

Exploring and prioritising the factors affecting the adoption of occupational health and safety practices using a hybrid approach pp. 401-424

Naveen Virmani, Sushant Vishnoi, Manas Upadhyay, Satakshi Agarwal and Urmi Ravindra Salve

Volume 23, issue 2, 2026

Empowering micro-entrepreneurs: understanding the determinants of personal financial planning decisions pp. 139-162

S. Usha Lakshmi and Anuradha R

Effectiveness of mindfulness and resilience training in enhancing job satisfaction pp. 163-186

Ruchi Nishikant Sao, Shravan Jasraj Chandak, Kanak Sunny Wadhwani and Pritam Ramkrishan Bhadade

Analysing trends of CSR implementation in Vietnamese banks: a deep learning-based approach pp. 187-215

Manh Tien Nguyen, Phuong Mai Nguyen, Thi Minh Ngoc Luu and Oanh Thi Tran

An enhanced operational model for timely payment of subsistence allowance in a South African organisation pp. 216-235

Mpilwenhle Christopher Mdabe, Michael Ayomoh, Thomas Munyai and Olasumbo Ayodeji Makinde

FinTech applications adoption: the trust, behavioural and recommendation intention to use FinTech applications by elderly residents in India pp. 236-262

Varun Kesavan and Aruna Polisetty

Green human resource management and employees' proactive behaviour through a green lifestyle: the moderating role of individual green values pp. 263-284

Sanober Khan, Shobhit Goel, Sakshi Ahlawat and Uttara Jangbahadur

Volume 23, issue 1, 2026

Beyond survival: optimising microenterprise success in the Indian market pp. 1-24

S. Bharathithasan and K. Sakthi Srinivasan

A post-pandemic study on the influence of the rewards system and employee satisfaction on employees' retention in the IT sector: a mediated-moderation analysis pp. 25-62

S. Sharmeen Mehak and H. Moideen Batcha

Exploring green FinTech innovation as a promising area for future research: a detailed analysis of the intersection between green finance and FinTech using bibliometric methods pp. 63-109

Varun Kesavan and Aruna Polisetty

A survey on recent trends of green queueing inventory system (2000-2023) pp. 110-138

J. Deepika, K. Rangarajan and P. Rajadurai

Volume 22, issue 4, 2026

A data-driven approach to unlocking the potential of equity mutual funds for retail investors: an analysis based on expert insights pp. 401-427

Senthil Arasu Balasubramanian, Rajesh Jeyaprakash and G. Citybabu

Using process mining and business process redesign to improve software development process pp. 428-450

Seyed Hossein Siadat and Hamed Rouhani

Role of environmental dynamism, environmental competitiveness, and organisational leadership in enhancing organisational effectiveness pp. 451-462

Subhamitra Nayak, Mousumi Panda and Lakshmi Prasad Panda

Virtual influencers' endorsement towards tourist response and intention: an examination using multi method approach pp. 463-485

S. Thilagavathy and K. Abdus Samad

Retrospection of green investment intentions research landscape using bibliometric analysis pp. 486-509

Prabhakar Singh Tomar, Prashant Trivedi, Vaishali Chandwani and Prakash Narain Pandey

Impact of online reviews and celebrity endorsement on the brand reputation of healthcare services: evidence from India pp. 510-537

Saifuddin Ahmad, Ved Srivastava, Raj Kumar Mishra and Yusuf Kamal

Volume 22, issue 3, 2026

Examining and validating the potential factors of knowledge management in Indian IT industries pp. 267-288

Sreekumar, Smruti Rekha Behera and Rohita Kumar Mishra

The efficiency measurement of Indian police stations using data envelopment analysis pp. 289-306

Anjali Sonkariya and Shiv Prasad Yadav

Exploring digital banking dynamics: insights into shaping behavioural intentions in the Indian banking sphere pp. 307-339

Sagarika Mohanty, Jitendra Mohanty, Sudhansu Sekhar Nanda, Manoranjan Dash, Kamalakanta Muduli and Adimuthu Ramasamy

Analysing the technological foundations shaping the structural features of supply chain networks in the Bangladeshi ready-made garment industry pp. 340-360

Rubel Amin, Gagandeep Kaur, Bijay Prasad Kushwaha, Rajendra Lamsal, Mohd Shukri Ab Yajid and Jayant Jagtap

The role of TQM practice on innovation and healthcare performance pp. 361-377

Berhanu Tolosa and Daniel Kitaw

Examining the drivers and deterrents of mobile wallet adoption among rural consumers pp. 378-399

Archana Kumari, Deepa Kumari, Bhagawan Chandra Sinha and Vibhuti Narayan Singh

Volume 22, issue 2, 2026

Organisational disruptions impacting process management of startup businesses pp. 139-148

Kishalay Adhikari and Rajeev Kumar Panda

Retrospection of online reviews research landscape: foundation, current trends and future research directions pp. 149-173

Mohd. Yaseen Khan, Archana Kumari, Yamini Pandey and Matloob Hasan

Assessing manufacturing threats in aero engine components: disc and blades pp. 174-198

Shivam Gupta, Somesh Kumar Sharma, Sunand Kumar and Vikram Singh

State of the art in entrepreneurial intention research: contemporary research and future research directions pp. 199-218

A. Stuwart Anton and J. Paul Mansingh

Financial literacy and decision making: benchmarking a millennial's investment preference pp. 219-242

Satyakama Mishra, Manidatta Ray and Siddharth Misra

Human-machine Interaction in agriculture: examining the impact of artificial intelligence on behavioural dimensions pp. 243-266

W. Shabeena Shah, Sulphey Mohammed Ismail Manakkattil, Anees Fathima Mohamed Ibrahim and A. Nishath Sultana

Volume 22, issue 1, 2026

Empirical investigation of purchase intentions of national and expatriate consumers: evidence from the emerging economies pp. 1-22

A.M. Sakkthivel

Mapping the terrain of HRM practices: a bibliometric expedition and future research propositions pp. 23-50

J. Darathi and Madhumita Das

The sustainability mindset with Blockchain technology in Industry 5.0: towards a framework for sustainable supply chain management pp. 51-76

Molk Oukili Garti, Jabir Arif, Fouad Jawab, Ashutosh Samadhiya, Anil Kumar and Fatima Zahra Benbrahim

HR practices and organisational citizenship behaviour: streamlining the process pp. 77-91

Piyusa Kumar Mohanty, K.N. Rao and Santanu Kumar Das

Sustainable inventory optimisation: balancing demand dynamics with eco-friendly packaging and carbon emission constraints pp. 92-121

Manoj Kumar Sharma, Pragati Bhardwaj, Shubham Bhushan and Shalu Choudhary

Navigating entrepreneurial success: emotional intelligence and its mediating link to psychological capital pp. 122-137

K. Sumathi and Prabir Chandra Padhy