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Absorptive capacity in information technology projects: a multiple case study in the telecommunication industry

Nadia Pedrosa, Luciana Montoni, Cristina Dai Prá Martens, Luciano Ferreira Da Silva and Julio Carneiro Da Cunha

International Journal of Project Organisation and Management, 2022, vol. 14, issue 1, 36-64

Abstract: The aim of the present study is to introduce absorptive capacity (ACAP) use in projects developed by information technology (IT) departments in four telecommunication firms - hereinafter called telecom(s) - in Brazil. Data collection was based on interviews. Data analysis was performed in Atlas.ti software by following a three-level encoding stream, namely: open, axial and selective. According to the results, up-to-date telecoms that follow a more agile project-management methodology are often successful in using ACAP; consequently, they account for shorter time-to-market. The current empirical study on ACAP in project environments was a contribution to the literature, given the scarcity of studies in this field. It also provided a list with five propositions to encourage further research about this topic.

Keywords: absorptive capacity; ACAP; project management; telecommunication companies; telecom; information technology; innovation; knowledge management. (search for similar items in EconPapers)
Date: 2022
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