 The role of trust in project-stakeholder relationships: a study of a construction projectJan Terje Karlsen, Ketil Graee and Mona Jensvold Massaoud International Journal of Project Organisation and Management, 2008, vol. 1, issue 1, 105-118 Abstract: In construction projects, it is vital to build good relationships with the stakeholders who are identified as being the most crucial for the end results. One issue that is highlighted as particularly important for building good project-stakeholder relationships is trust. The purpose of this paper is to address the role of trust in the relationship between a construction project and its stakeholders. This paper presents an empirical study that is based on in-depth interviews that follow a semistructured approach. A Norwegian project, the New Opera House, is studied. The New Opera House is a major public construction project with a great deal of attention from the media and the public in Norway. Our results clearly show that trust plays an important role in building well-functioning relationships in a construction project. The responses from the interviews emphasise that trust has a positive impact on the interactions and communications in the relationship. Keywords: construction industry; project management; trust; relationship; stakeholders; communications; case study; stakeholder relationships; Norway; public works; construction projects. (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:ids:ijpoma:v:1:y:2008:i:1:p:105-118 Access Statistics for this article More articles in International Journal of Project Organisation and Management from Inderscience Enterprises Ltd |
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