Evaluation of the suggestions system performance using DEA, the case of Esfahan's Steel Company

Ehsan Jafarpour, Reza Shafei, Mahnaz Sadeghani and Mahdi Moradi

International Journal of Productivity and Quality Management, 2015, vol. 15, issue 1, 20-35

Abstract: Performance evaluation of organisational units is one of the vital issues that have direct and indirect impacts on the organisation performance. Measuring the employees potential empowerment is one of the aspects of organisation performance evaluation. This study examines the performance of Esfahan Steel Company units, using data envelopment analysis based on suggestions system. Inputs and outputs data envelopment analysis based on suggestions system are per capita education of suggestions system as input and percent participation, per capita suggestion, percent of suggestions of the review, percent of suggestion of implementation identified as the output and input-oriented BCC model based on the performance of units. Research results show that seven from 30 Esfahan Steel Company units are efficient. Using ranked Wang and Lu model shows that unit of production planning is ranked as first in terms of performance. Also, this model can be used as a standard model to evaluate the performance of all units of the organisation.

Keywords: suggestions systems; performance evaluation; data envelopment analysis; DEA; efficiency ranking; productivity; quality management; Iran; steel industry; organisational performance; firm performance; employee empowerment. (search for similar items in EconPapers)
Date: 2015
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