Managing common and specific causes of quality problems in project-based organisations
Paul Lillrank and
Jaakko Kujala
International Journal of Productivity and Quality Management, 2006, vol. 1, issue 1/2, 56-68
Abstract:
Statistical process control (SPC) provides a methodology to distinguish quality problems due to common and specific causes. While it carries profound managerial implications, its theoretical foundations are vague. An analysis of the literature reveals that it is based on assumptions of production processes consisting of identical repetition in closed or closable systems. Where these assumptions do not hold, SPC cannot be applied directly. The applicability of SPC in non-repetitive processes and open systems, non-routine processes and project-based businesses is examined. Guidelines for adjusting the logic of common and specific causes for project-based businesses are proposed.
Keywords: quality problems; project-based organisations; statistical process control; SPC; quality management. (search for similar items in EconPapers)
Date: 2006
References: Add references at CitEc
Citations:
Downloads: (external link)
http://www.inderscience.com/link.php?id=8373 (text/html)
Access to full text is restricted to subscribers.
Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.
Export reference: BibTeX
RIS (EndNote, ProCite, RefMan)
HTML/Text
Persistent link: https://EconPapers.repec.org/RePEc:ids:ijpqma:v:1:y:2006:i:1/2:p:56-68
Access Statistics for this article
More articles in International Journal of Productivity and Quality Management from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().