Using fuzzy AHP and fuzzy TOPSIS in fuzzy QFD: a case study in ceramic and tile industry of Iran

Ramezan Nemati Keshteli and Elahe Davoodvandi

International Journal of Productivity and Quality Management, 2017, vol. 20, issue 2, 197-216

Abstract: Quality function deployment (QFD) is a planning, problem-solving and customer-driven product design tool for translating customer requirements (CRs) into the design requirements (DRs) of a product. Customers' requirements play an important role in product's design and it is vital to incorporate the voice of the customers into importance rating of the customers' requirements. Producers try to know about customers' requirements to satisfy them. To tackle the vagueness or imprecision in QFD, fuzzy sets theory is used in QFD. A fuzzy mixed multiple attribute decision making approach is formulated to determine the fulfilment level of each design requirements for maximising the customer's satisfaction. Fuzzy AHP is used to weight the customers' requirements and fuzzy TOPSIS is used to rank the design requirements in house of quality. The application of fuzzy AHP-fuzzy TOPSIS approach is demonstrated in a case study of ceramic and tile industry in Iran.

Keywords: quality function deployment; fuzzy QFD; house of quality; HOQ; fuzzy AHP; analytical hierarchy process; FAHP; fuzzy TOPSIS; customer requirements; design requirements; Iran; case study; ceramic and tile industry; fuzzy logic; fuzzy set theory; customer satisfaction. (search for similar items in EconPapers)
Date: 2017
References: Add references at CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
http://www.inderscience.com/link.php?id=81480 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijpqma:v:20:y:2017:i:2:p:197-216

Access Statistics for this article

More articles in International Journal of Productivity and Quality Management from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().