Exploring critical success factors for TQM implementation using interpretive structural modelling approach: extract from case studies

Vimal Kumar and R.R.K. Sharma

International Journal of Productivity and Quality Management, 2017, vol. 21, issue 2, 203-228

Abstract: The purpose of this paper is to explore the critical success factors for TQM implementation from the real case analysis. Eisenhardt (1989) seminal article on 'Building theories from case study research' has motivated researchers from diverse areas to adopt case study methodology to build concepts and theories and case research on TQM implementation concepts is no exception. From extant literature review and many other sources of information, these critical success factors have been carried out. The successful TQM implementation set comprised seven companies. Interpretive structural modelling (ISM) approach has been applied in this study. From this case analysis, we found 18 success factors. This paper aims to identify and develop the structural relationship among different critical success factors for successful implementation of TQM. The findings of the study provide hierarchy level of all 14 factors from top to bottom level and critical input for TQM implementation with firms being more proactive and better prepared for TQM implementation.

Keywords: total quality management; TQM; TQM success factors; TQM implementation; ISM modelling. (search for similar items in EconPapers)
Date: 2017
References: Add references at CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
http://www.inderscience.com/link.php?id=83774 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijpqma:v:21:y:2017:i:2:p:203-228

Access Statistics for this article

More articles in International Journal of Productivity and Quality Management from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().