Neoteric quality improvement approach in resource constrained Indian service SMEs: a concept note

Rana Basu, Prabha Bhola and Pranab K. Dan

International Journal of Productivity and Quality Management, 2017, vol. 21, issue 4, 516-531

Abstract: The present study endeavours to observe and reconnoitre the improvement practices rooted amidst quality environs in Indian service SMEs milieu. A mixed method strategy combining qualitative and quantitative statistical techniques, analyses to expound on a conceptual model in the context of improvement implementation under major resource constrained situation, have been explicated in the recommended proposition. A neoteric improvement practice has been proposed in this work, built upon exploratory learning and analysis using OLS regression method. The pattern depicts three improvement zones viz., spasmodic, isochronous and continuous. This study recommends Indian service SMEs to adopt isochronous improvement which is not a continuous incremental procedure but is sufficiently effective with relatively lesser difficulty and with somewhat less rigor.

Keywords: quality; SMEs; spasmodic; isochronous; qualitative study; OLS regression; India; new improvement practice; India. (search for similar items in EconPapers)
Date: 2017
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.inderscience.com/link.php?id=85258 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijpqma:v:21:y:2017:i:4:p:516-531

Access Statistics for this article

More articles in International Journal of Productivity and Quality Management from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().