Developing a quality improvement plan for a small engineering firm in the USA with Six Sigma methodologies

Jordan Belcher, Evea Kaldas, Virginia Beth Ellington and Dinesh S. Davè

International Journal of Productivity and Quality Management, 2018, vol. 24, issue 1, 1-11

Abstract: This research study analyses business processes utilised by a small engineering firm in the USA that provides vibration analysis services for the automotive, aerospace, agricultural, and manufacturing industries. The study examines procedures, Six Sigma methodologies and quality improvement efforts currently in place and presents a quality improvement plan for enhancing quality of services and increasing customer satisfaction.

Keywords: Six Sigma methodologies; DMAIC approach; process improvement; process maps; Pareto analysis; regression analysis; application of Lean Six Sigma in an engineering organisation; USA. (search for similar items in EconPapers)
Date: 2018
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