Benchmarking of internal supply chain management: factors analysis and ranking using ISM approach and MICMAC analysis

Kailash, Rajeev Kumar Saha and Sanjeev Goyal

International Journal of Productivity and Quality Management, 2019, vol. 27, issue 4, 394-419

Abstract: Several qualitative and quantitative techniques are available for factors analysis of benchmarking of supply chain management. Fifteen variable factors of benchmarking of internal supply chain management (ISCM) has been identified and derived theoretically from various literature sources and opinions of expert's from 300 manufacturing industries. Mean score and an interpretive structural modelling (ISM) approach is applied to assign the rank of factors. In ISM approach, influence between factors is determined by considering the opinions of experts from relevant field. An industrial questionnaire method is used to collect the opinion of experts. Firstly, analysis of the interactions among factors for benchmarking of ISCM by ISM approach and matriced impacts croises multiplication appliqueeaun classement (MICMAC) analysis. Secondly, to develop the relationship among identified rank of factors. Finally, to do the classification of variable factors into clusters based on their driving power and dependence power. According to social implication and managerial point of view, this research provides help to researchers and managers to understand the mutual influence of factors. This research work is also helpful to identify those factors which support in benchmarking of ISCM of any business organisation.

Keywords: internal supply chain management; ISCM; ISM approach; benchmarking practices; MICMAC analysis; industrial questionnaire survey. (search for similar items in EconPapers)
Date: 2019
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